Background
My technical foundation began with a Bachelor in Computer Engineering in Nepal, where I was introduced to programming, databases, web development and computer systems. I later completed a Master of Information Technology in Australia with a major in Network and Information Security.
Alongside my studies, I built several years of professional experience in high-volume operations at Woolworths, progressing into leadership roles involving team coordination, customer-order processing, dispatch and logistics. These roles strengthened my communication, problem solving, accountability and ability to support people in fast-paced environments.
I also completed a Professional Year Program in Information Technology and an industry placement at Optimum Insurance, where I gained exposure to software development and testing in a professional environment. My current priority is to begin my IT career in a support-focused role, build strong hands-on troubleshooting experience and continue developing my networking and security knowledge.
Focus
Seeking entry-level opportunities in IT Support, Service Desk, Desktop Support or Technical Support where I can build practical experience with users, systems, networks and day-to-day technical troubleshooting.
Approach
Qualifications and technologies provide context. Practical work provides evidence.